FAQ

Welcome to our Help Centre. Below are answers to some of the most common questions we receive. If you can't find what you're looking for, feel free to reach out via info@k628a.com — we’re here to help.


💡 1. What products do you sell?

We specialise in thoughtfully designed modern lamps and lighting accessories that bring warmth, clarity, and style to any interior space.


🚚 2. Do you offer free shipping?

Yes. We offer:

  • UK shipping: £5.99 flat rate / Free for orders over £50

  • International shipping: £20 flat rate / Free for orders over £250


🕒 3. How long does delivery take?

  • UK orders typically arrive in 2–5 business days

  • International orders usually arrive in 7–15 business days depending on location and customs


🧾 4. Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and link to follow your delivery.


🔁 5. What is your return policy?

We offer 30-day free returns and exchanges. Items must be unused, in original packaging, and returned within 30 days of delivery. Please contact us at info@k628a.com to begin the return process.


💳 6. How do I request a refund?

Once your return is received and approved, we’ll issue a full refund to your original payment method within 5–10 business days.


🧰 7. What if my lamp arrives damaged or faulty?

If your item is damaged or defective, please email us with photos and your order number within 48 hours of delivery. We’ll arrange a replacement or full refund at no additional cost to you.


✍️ 8. Can I change or cancel my order after placing it?

If your order has not yet been shipped, we may be able to amend or cancel it. Please contact us as soon as possible at info@k628a.com.


🌍 9. Do you ship internationally?

Yes, we ship worldwide. Standard international delivery is £20, or free if your order exceeds £250.


🛠️ 10. Do your lamps come with bulbs included?

Some of our products come with bulbs included, while others do not. Please refer to each product’s description for specific details.


Still have questions?

No worries—drop us a line.
📧 info@k628a.com
📞 +44 1242 683590

We aim to respond to all queries within 24–48 hours.